The Art of Application Management.

When you invest a significant amount of money in an application to steer your business, you expect it to do just that.  But when your users tell you that it is mostly unusable because the data is not ready, well…  you are not pleased to say the least.

After two persons tried to fix things without much success, they finally turned to us.  We stepped in for a review.  And there were quite some things to review.  Processes were not sufficiently documented, those who were were not followed, accountability was pushed back by all parties . . .

They asked us if we thought we could turn it around.  We said “probably”.  And it was quite a tall order. And we did.  After 6 months, we increased the availability of the application from 68% to 99.9+%.  Not too bad they said.