A customer in Luxury Consumer Goods approached us to automate and simplify their CRM reporting processes. After a short audit, we realized their current ways of working involve far too many manual processes and heavily relies on excel with macros, which were not a match for the large amount of data they were processing daily. After a strategic brainstorming we defined a new process for data acquisition, storage, and processing leveraging PowerBI. Total cost : 5 days of consulting. Total time saved : more than 25 days of data crunching per years.
When you invest a significant amount of money in an application to steer your business, you expect it to do just that. But when your users tell you that it is mostly unusable because the data is not ready, well… you are not pleased to say the least. After two persons tried to fix things without much success, they finally turned to us. We stepped in for a review. And there were quite some things to review. Processes were not sufficiently documented, those who were were not followed, accountability was pushed back by all parties . . . They asked […]