CRM Dashboard serves Luxury

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A customer in the luxury consumer goods approached us in order to automate and simplify their CRM reporting processes. After a short audit, we realized their current ways of working involve far too much manual processe and heavily relies on excel with macros, which were not a match for the large amount of data they were processing daily. After a short strategic brainstorming we defined a new process for data acquisition, storage, and processing. To keep costs reasonable, and as the technical complexity was reasonable, we decided to build it around PowerBI. Total cost : 3 days of consulting, over […]

The Art of Application Management.

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When you invest a significant amount of money in an application to steer your business, you expect it to do just that.  But when your users tell you that it is mostly unusable because the data is not ready, well…  you are not pleased to say the least. After two persons tried to fix things without much success, they finally turned to us.  We stepped in for a review.  And there were quite some things to review.  Processes were not sufficiently documented, obviously they were not strictly followed, accountability was pushed back by all parties . . . They asked […]