CUSTOMER STORIES

Insurance - Reduce Risk, Ensure Compliance

BACKGROUND

A major Swiss insurance provider – operating in one of the most tightly regulated sectors – was struggling with mounting data complexity, rising operational costs, and slow delivery cycles. Over the years, their business intelligence (BI) platforms had expanded organically, resulting in duplicated tools, siloed teams, and unclear ownership. With regulators demanding more frequent and traceable reporting, the shift toward the cloud became a strategic opportunity to rebuild their data strategy for stronger compliance, faster decision-making, and better risk control.

Challenges of the Customer

Multiple disconnected tools, manual reporting flows, and limited standardization across teams created significant inefficiencies and heightened compliance risk.
Outdated operational processes made it hard to achieve audit readiness and meet internal data governance requirements.
Despite considerable investment in BI tools, slow delivery velocity and recurring bugs reduced confidence in the data.
Company was exposed to potential penalties or delays in meeting regulatory obligations.

Our Recommendations

Landscape Simplification & Operational Governance

We introduced robust code and release management processes across development and operations teams. Clear ownership, automated workflows, and streamlined deployment cycles reduced complexity and ensured ongoing compliance.

Empowering Business Users with Scalable Insights

We rolled out SAP Analytics Cloud to a broad group of business users, BI developers, and operational stakeholders, enabling real-time access to consistent dashboards and KPIs. This empowered teams to move from reactive reporting to proactive decision-making.

Compliance-Ready BI Strategy with Cloud Modernization

We led the redesign of their BI platform, moving from legacy SAP tools to SAP Analytics Cloud, SAP HANA, and ultimately toward Microsoft Synapse Analytics for future flexibility. This shift to Platform-as-a-Service (PaaS) architecture aligned with their long-term Move2Cloud strategy.

Client Results

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Annual Cost Savings

By rationalizing their business intelligence ecosystem and moving away from costly, redundant infrastructure, the organization achieved over CHF 2 million in annual savings. This was driven by a strategic shift to Platform-as-a-Service (PaaS) solutions, such as SAP Analytics Cloud and Microsoft Synapse, which significantly lowered operating costs, simplified licensing, and reduced the need for in-house infrastructure maintenance.

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Increase in Delivery Productivity

Following the implementation of structured DevOps processes, version control, and agile best practices, the client’s BI team saw a 52% increase in development throughput. Measured by deliverables per developer per sprint, this gain improved project delivery timelines, reduced bottlenecks, and allowed the organization to react faster to internal reporting demands and regulatory changes — a major step forward in operational agility.

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Fewer Data Quality Issues for Compliance-Ready Delivery

By embedding rigorous DevOps practices, version control, and testing automation into the analytics lifecycle, we helped the client reduce data defects by 72% within a year. This led to more reliable dashboards, fewer rework cycles, and greater audit readiness across regulated domains.

"Thanks to Creaxum's clear methodology and hands-on support, we cut down bugs and simplified our entire BI landscape. It made a real difference, both in how fast we work and how confident we are in our data that we have available.”

Jean K.

ANALYTICS MANAGER - Insurance - Basel, CH

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